Optimize user experiences across all locations, devices, and apps
Your users and apps are everywhere, and poor performance can impact their productivity. Ensure satisfied users and flawless performance with digital experience monitoring (DEM).
Get unified visibility across devices, networks, and apps
Detect issues early and quickly pinpoint root causes using AI
Collaborate effectively using data across IT operations, support, and security teams
Poor technology experiences have serious consequences
Your users rely on 24/7 access to apps, data, and services, so it's essential to secure these assets from cyberattacks as well as ensure optimal performance. Slowdowns and outages can harm productivity, employee morale, and the customer experience.
Legacy digital experience monitoring solutions leave IT teams unable to see the full picture across devices, networks, and apps. Beyond that, zero trust architectures break traditional network monitoring tools.
Ensure great user and customer experiences across all locations, devices, and apps
Zscaler Digital Experience™ (ZDX) helps IT operations and service desk teams keep users productive. By monitoring performance from within users' devices, across networks, and to SaaS, cloud, or data center applications, IT teams can rapidly detect, troubleshoot, and resolve issues that impact the user and customer experience. Consolidating multiple monitoring tools reduces costs while helping you achieve:
52% faster mean time to resolution for IT issues
20% fewer work hours lost to IT-related downtime
End-to-end visibility across your zero trust environment
Visibility from endpoint to app
Make work easier for users and IT
Get end-to-end visibility
Gather metrics from users’ devices, over multiple networks, to apps and services—even those not in your control.
Reduce help desk tickets
Detect and fix IT issues. with AI-powered root cause analysis, before they affect users.
Consolidate multiple monitoring tools
Simplify your monitoring stack with a single end-to-end view.
Turn the lights on in minutes
Simply enable ZDX once you’ve installed Client Connector. There's nothing else to deploy.
Product Details
Monitor user experiences
Understand the digital experience of your apps and services from your users’ point of view.
User Experience Scoring
Get global views of user satisfaction. Drill down by regions, departments, and users.
Per-User Details
Review each user’s score along with causes of poor experiences using AI.
Precise, Timely Alerts
Get alerts via email, IM, and tools like ServiceNow when anomalies are detected.
Fix performance issues
Instantly expose root causes using AI, and help users get back to work more quickly.
AI-Powered Root Cause Analysis
Quickly isolate root causes in devices, Wi-Fi, security services, networks, or apps.
AI Assistant—ZDX Copilot
Conduct investigations and drill-downs by asking questions in natural language.
Robust API Integrations
Integrate with ServiceNow or via our API to create tickets and support triage, analysis, and resolution.
Self-Service
Empower end users to fix issues within their control, such as poor Wi-Fi or high resource usage, with AI-powered guidance.
Monitor applications
Monitor apps from user devices and global locations to ensure users get uninterrupted service.
Application Monitoring
Observe apps running in your data center or cloud in addition to SaaS. Understand page fetch and DNS times.
UCaaS Monitoring
Monitor Microsoft Teams, Zoom, and Webex meeting experiences to identify root causes of poor call quality.
Hosted Monitoring
Monitor availability and performance of apps and services 24/7 from globally distributed locations.
Monitor networks
Maintain visibility across networks—even those not in your control—to support users no matter where they work.
Proactive Detection
Respond to issues related to ISP, DNS, Wi-Fi, apps, and more across your network and beyond, before users complain.
Hop-by-Hop Network Insights
Track packet loss and latency for each hop, and remotely initiate packet captures for deep network troubleshooting.
ISP Insights
See how ISP issues like blackouts, brownouts, and high latency impact user experience.
Monitor devices
Maintain a complete picture of the devices and software in your organization. Get detailed insights for each device, no matter where it is.
Device Health Metrics
Instantly access device health metrics for troubleshooting: CPU, memory, disk I/O and Wi-Fi, active processes, and more.
Hardware and Software Inventory
Understand the breadth of devices by manufacturer and models, and software by version and deployment.
Microsoft Device Insights
Review crash statistics and startup times, with factors impacting them, across Microsoft devices.
Get global insights
Review the impact of digital experience initiatives on employee productivity. See trends and seek opportunities to optimize.
ZDX Data Explorer Reports
Report on performance trends with built-in or custom templates. Combine, correlate, and visualize insights from diverse datasets.
Insights for Regular Reviews
Generate slide decks for cross-functional team meetings. Set goals and take steps to further optimize digital experiences.
Empower and enable your entire workforce
Quickly detect and address user experience issues to keep users productive no matter where they are. Reduce mean time to resolution with AI-powered root cause analysis and insights.
Get an integrated view of application, network, and device health. Plus, get deep insights into audio, video, and sharing quality of Microsoft Teams, Zoom, and Webex calls.
Only with ZDX, get end-to-end visibility in zero trust environments to optimize performance and rapidly fix user experience issues affecting productivity.
Understand the performance and availability of critical apps like Microsoft 365 or Salesforce, and ensure that SaaS vendors meet service level agreements.
Experience the power of the Zscaler Zero Trust Exchange
A comprehensive platform to secure, simplify, and transform your business
01 Risk Management
Reduce risk, and detect and contain breaches, with actionable insights from a unified platform
02 Cyberthreat Protection
Protect users, devices, and workloads against compromise and lateral threat movement
03 Data Protection
Leverage full TLS/SSL inspection at scale for complete data protection across the SSE platform
04 Zero Trust for Branch and Cloud
Connect users, devices, and workloads between and within the branch, cloud, and data center
Molson Coors puts great user experiences on tap
Ciena rapidly detects and solves network performance issues at scale
Liberty Mutual empowers help desk to resolve issues with ease
MGM Resorts International wins big on user experience and productivity
Molson Coors puts great user experiences on tap
Ciena rapidly detects and solves network performance issues at scale
Liberty Mutual empowers help desk to resolve issues with ease
MGM Resorts International wins big on user experience and productivity
Molson Coors puts great user experiences on tap
Ciena rapidly detects and solves network performance issues at scale
Liberty Mutual empowers help desk to resolve issues with ease
MGM Resorts International wins big on user experience and productivity
Learn and explore resources
