Zscaler Blog

Get the latest Zscaler blog updates in your inbox

Rise in Tech-Support Scams Abusing Windows Action Center Notifications

September 07, 2023 - 6 min read

Contents

Introduction
Key Takeaways
Pirated Streaming Websites as Initial Vector
X (formerly Twitter) as Initial Vector
Conclusion
Detection & Indicators of Compromise (IOCs)
More blogs

Introduction

The Zscaler ThreatLabz team recently observed a surge in tech-support scams, with a noteworthy focus on the utilization of Windows Action Center notifications to display misleading warning messages to users. While the majority of tech-support scams previously centered around counterfeit notifications related to Windows Defender, scammers have since expanded their tactics to include bogus web pages impersonating other security providers like McAfee and Avast.

Now, threat actors use pirated movie streaming websites and X (formerly Twitter) as conduits for directing users to fraudulent tech-support pages by using the Windows Action Center notifications to display fictitious warnings and alerts.

In this blog, we examine two tech-support campaigns and the tactics they employ to trick users into willingly accepting fraudulent notifications that go on to display multiple fake infection-related warnings.

Key Takeaways

Delayed Gratification Over Instant Joy: We observed tech-support scammers focusing on using the Windows Action Center notifications to push notifications, instead of the traditional immediate appearance of pop-ups.
Explicit Images as a Lure: Many tech-support scams post explicit images on social media platforms to solicit attention from potential victims.

Pirated Streaming Websites as Initial Vector

This campaign targets users visiting pirated movie streaming websites. When the user clicks Play to watch a video, they receive a pop-up asking them to allow or cancel notifications from the website in order to watch the video.

If a user chooses to allow notifications, the website’s domain is added to the “allowed” notifications in the web browser. This grants the website permission to push notifications to the user’s systems even when they are not active on the website.

In the screenshot below, we see websites that were added to the allowed list. On the right side of the screen, the Windows notifications slider displays the scam notifications pushed by the websites.

Pirated Streaming Websites as Initial Vector

_{Figure 1: Ad redirector/scam serving websites added to the notification allowed list of the browser.}

After a brief period of time, the user is bombarded with notifications with ad content, beginning with explicit advertisements followed by notifications saying their system is infected.

When the user clicks on a notification, a new screen appears playing alarming MP3 audio convincing them that the system is infected. The same screen asks users to call the Windows Support phone number so a technician can help them resolve the problem. Of course, these messages are fraudulent and will direct users to a scam center.

Tech-support scam page, which makes the page full-screen and disables keystrokes, effectively locking out users because they can’t minimize or close the page. _{Figure 2: Tech-support scam page, which makes the page full-screen and disables keystrokes, effectively locking out users because they can’t minimize or close the page.}

The user can’t close the page, minimize it, or right-click on the page because the tech-support scam page runs a JavaScript code which disables these features. This is depicted in the screenshot below.

Screenshot of JavaScript code disabling features. _{Figure 3: Screenshot of JavaScript code disabling features.}

This campaign is unique because fraudulent messages do not immediately appear on the infected system when the user hits Play - which has been observed in traditional tech support scam chains.

For this campaign, the threat actors want users to subscribe to the notification. After some time, the malicious redirects show up as a notification in the Windows Action Center.

Most of the campaigns we analyzed were hosted on Amazon CloudFront or DigitalOcean. Many of the URL variants hosted on DigitalOcean begin with a marine animal name.

URL patterns observed in this campaign. _{Figure 4: URL patterns observed in this campaign.}

This tech-support scam campaign primarily targeted users from Australia, Canada, Japan, and the United States.

_{Figure 5: Geographical targets of tech-support campaign.}

Signature Hits

According to our monitoring, these signature hits indicate the number of daily users accessing tech-support scam websites.

Hits for tech-support Campaign July-Aug 2023. _{Figure 6: Hits for tech-support Campaign July-Aug 2023.}

X (formerly Twitter) as Initial Vector

We also observed social media platforms like X (formerly Twitter) being used to redirect users to tech-support scam pages. This is mainly accomplished by using fake profiles to post alluring or sensational content to attract users' attention.

In the screenshot below, you can see provocative images being posted from fake accounts.

_{Figure 7: Fake profiles posting sensationalized images on X (formerly Twitter)}

Once a user clicks on the X (formerly Twitter) posts, they are redirected to a page where users are prompted to complete a fake “robot verification” process, which usually involves solving a captcha or interacting with checkboxes. This step is meant to create an illusion of authenticity.

_{Figure 8: A page asking a user to allow notifications and prove they are not a robot}

Once the user solves the captcha and clicks to allow access, the website uses the permission to display unwanted notifications and bombard the user with frequent pop-ups using the Windows Action Center. These pop-ups claim that the user's device is compromised and requires a renewal of their antivirus subscription. This is depicted in the images below.

Unwanted pop-up windows. _{Figure 9: Unwanted pop-up windows}

The objective of this campaign is usually to plant harmful or potentially malicious software. It is obvious that these pages are fake because they are not affiliated with any legitimate antivirus vendors.

_{Figure 10: A fraudulent tech support webpage that generates false alerts of computer infections.}

Here are a few more examples where websites “detect” vulnerabilities in a user's system and warn them about potential virus infections if renewal is neglected. This is all a strategy to make the user panic and contact tech-support.

_{Figure 11: A deceptive Avast-themed webpage falsely indicating that the user's system is vulnerable to virus infections.}

These sites may also offer discounts on renewal, which increases the likelihood of users making a purchase. This is shown in the screenshot below.

_{Figure 12: A deceptive McAfee-themed webpage falsely indicating that the user's system is vulnerable to virus infections and offering a discount.}

Conclusion

Tech-support scams are updating their tactics as cybercriminals exploit Windows Action Center notifications to deceive users. Our research sheds light this shift in tactics, emphasizing the importance of staying informed and cautious.

In addition to staying on top of these threats, Zscaler's ThreatLabz team continuously monitors for new threats and shares its findings with the wider community.