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ZDX Operationalization

Network/Solutions/Business analysts and help desk staff

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Course Summary

This course is designed to provide an overview of how Zscaler Digital Experience (ZDX) helps organizations simplify the management of end user-reported performance issues.

Learning Outcomes
Describe what ZDX is and why it was created
Describe what ZDX is and why it was created
Describe the core components of ZDX and the important aspects of each
Describe the core components of ZDX and the important aspects of each
Navigate the various dashboards, graphs, and widgets in the ZDX Admin Portal
Navigate the various dashboards, graphs, and widgets in the ZDX Admin Portal
Understand and interpret the presented data
Understand and interpret the presented data
Configure ZDX components and functions
Configure ZDX components and functions
Analyze ZDX dashboards and metrics to troubleshoot user experience issues
Analyze ZDX dashboards and metrics to troubleshoot user experience issues

Course Outline

ZDX Overview

Monitoring with ZDX 

Configuring ZDX

Troubleshooting User Experience Issues

Hands-On Lab Details

Prerequisites

Completion of ZDX Operationalization (EDU-310) e-learning

Description

In this lab, you will learn how to use ZDX to keep users connected and productive, including how to monitor digital experiences from the end user perspective, optimize performance, and rapidly troubleshoot and resolve application, network, and user endpoint issues.

Duration

2 hours

Type

Self-Guided

Completion criteria

Complete all lab exercises

Available language

English

Price per seat

$600 (2 EDU credits)

Lab Outline

Lab 1: Navigating the ZDX Admin Portal

Lab 2: Troubleshooting Poor Wi-Fi

Lab 3: Troubleshooting End User Device Root Causes - High CPU

Lab 4: Troubleshooting Slow DNS Response

Lab 5: Troubleshooting Slow Network Router (Hop)

Lab 6: Analyzing Call Quality

Lab 7: Troubleshooting Device Startup and Software Reliability Issues with Microsoft Intune Integration

Certificate Exam Details

Prerequisites

Completion of the hands-on lab

Duration

45 minutes

Test format

20 multiple-choice and multiple-response questions

Passing score

80% (16 correct answers)

Available language(s)

English

Price per attempt

$300 (1 EDU credit)