Introducing Zscaler’s Experience Center

We live in an era marked by a proliferation of cybersecurity point products. Just one lap around the event hall of the annual RSA Conference will leave your head spinning with options for products, services, and vendors. While the explosion of point products offers many potential tools to aid defenders in theory, it brings with it the risk of security gaps, inefficiency, and management complexity. 

Recently, the cybersecurity market has seen a growing trend away from point products toward consolidated platforms. However, platforms cannot be built by simply bolting on acquired capabilities, but are instead built on a foundation that allows integration and extensibility. Zscaler has not only embraced this platform approach with its APIs, but has been at the forefront of innovation in zero trust with the industry’s first cloud-native security platform. 

Zscaler has been rapidly evolving its industry leading zero trust platform over the past 14 years, pioneering new capabilities and setting the standard for others to follow. Today, the cloud native Zero Trust Exchange protects workforces, workloads, devices, and third parties without relying on vulnerable, redundant security point products like firewalls and VPNs.

One Platform: Driving Towards Simplicity, Control, and Efficiency

No great security platform is complete without a consolidated, intuitive, and outcome-driven user interface, so we’re thrilled to announce the new Experience Center. This user-friendly unified console enables administrators to deliver comprehensive cyberthreat and data protection outcomes, providing system-wide analytics and GenAI-driven interactive experiences to streamline day-to-day administration.

Let’s look at the three key benefits of the new experience:

1) Radical simplicity to start your zero trust journey

Many organizations are embracing zero trust as the best way to improve their security in an increasingly hostile online environment. Others are beginning to see mandates driving adoption of a zero trust framework. The challenge is always the same: getting started. Whatever the spark for security transformation, the Experience Center provides an intuitive window into the tools that make it a reality. 

IT teams can now onboard users, set up traffic forwarding, and configure Zscaler security policies using an easy point-and-click workflow. A guided walkthrough integrates identity, automates distribution of endpoint agents, and configures zero trust security policies, including advanced threat and data protection, following industry best practices.

With this, organizations can enable their zero trust journeys without the complexity of juggling multiple tools, configuration techniques, and onboarding processes.

2) Boost user experience and cybersecurity efficiency with advanced management

Unified management of a comprehensive security platform 

An integrated platform has always been the guiding star at Zscaler, and with this first release of the Experience Center, we are bringing together management for internet and SaaS applications, private applications, digital experience monitoring (DEM), and endpoint agents. The Experience Center leverages a unified identity layer with granular role-based access control (RBAC) for admin users, featuring persona-driven workflows to cater to a wider range of user types and organizations. It provides one place to define comprehensive security policies across endpoints, cloud, locations, and workloads. 

1. A common policy framework for access controls, cybersecurity, data protection, and digital experience management

2. Seamless management of cybersecurity policies for internet, SaaS, and private applications

    

Simplified workflows for IT and security personas

By simplifying workflows around a common policy framework across internet security, SaaS applications, and private applications, the Zscaler Experience Center improves productivity for IT personas as they go about their work, and drives real-world outcomes. Anyone from CISOs/CIOs to networking and cybersecurity practitioners can leverage the console to manage their day-to-day operations efficiently.

3) Analytics and AI to drive efficiency in cybersecurity 

The new interface delivers a cohesive and dynamic experience, featuring an intuitive layout that facilitates persona focused analytics views, as well as interactive experiences powered by a generative AI copilot.

Unified analytics 

Unified analytics make it a breeze to navigate across consolidated views, from users to cyber and data protection, ensuring administrators and IT leaders can quickly snapshot events across their organization.

• Gain deep insights into the performance and health of the zero trust infrastructure. Analyze traffic pattern trends across users, geographic locations, and application connectors. Understand sources of traffic origination and optimize your zero trust infrastructure with a unified view serving both internet/SaaS and private traffic. 
• Stay ahead of cyber threats. Actively monitor cyber threat trends, including blocked malicious transactions, your organization’s ability to handle zero day threats, gaps in encrypted traffic inspection, and blocked exploits.
• Unify silos with digital experience monitoring. Get a complete view of your organizations’ overall digital experience from users to applications and network. Enhance your understanding of end user experiences by examining data from diverse sources such as ISP outages, Wi-Fi hotspots, and latency summaries.

Generative AI-powered copilot reduces IT burden 

The Experience Center incorporates an AI-driven virtual assistant designed to simplify and enhance IT operations through an advanced conversational interface. By integrating AI into the core of our network and security operations tools, the copilot allows users to interact with their systems using natural language. For example, It’s a great superpower for a service desk team to simply be able to ask for the cause of a network slowdown, and get an answer quickly, based on the parsing of multiple data sources (e.g. Wi-Fi, LAN, ISP, cloud).

Conclusion

In today's challenging threat landscape, cybersecurity leaders and practitioners need to move fast, as well as find ways to increase efficiency and consolidate to drive cost savings. These common issues are driving greater focus on multifaceted platforms that reduce risk and streamline workflows. Zscaler is a leader in helping customers securely transform, and the Experience Center enables us to deliver even greater improvements to security and IT teams’ day-to-day operations.

The Experience Center begins rolling out to Zscaler customers now, and will continue to evolve. To see a demo and discuss your migration to the new console, reach out to your account team today, or if you’re just getting started use our contact form to get in touch.