Boost Productivity with Digital Experience Monitoring

Rapidly detect and resolve app, network, and device issues.

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Optimize user experiences across all locations, devices, and apps

Your users and apps are everywhere, and poor performance can impact their productivity. Ensure satisfied users and flawless performance with digital experience monitoring (DEM).

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Get unified visibility across devices, networks, and apps
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Detect issues early and quickly pinpoint root causes using AI
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Collaborate effectively using data across IT operations, support, and security teams
The problem

Poor technology experiences have serious consequences

Your users rely on 24/7 access to apps, data, and services, so it's essential to secure these assets from cyberattacks as well as ensure optimal performance. Slowdowns and outages can harm productivity, employee morale, and the customer experience.

 

Legacy digital experience monitoring solutions leave IT teams unable to see the full picture across devices, networks, and apps. Beyond that, zero trust architectures break traditional network monitoring tools.

66%
of companies invested in DEM to achieve their zero trust goals
TechTarget
74%
of companies have at least one significant outage per quarter
Enterprise Management Associates
91%
of employees say they’re frustrated with their work software
Freshworks
Product Overview

Ensure great user and customer experiences across all locations, devices, and apps

Zscaler Digital Experience™ (ZDX) helps IT operations and service desk teams keep users productive. By monitoring performance from within users' devices, across networks, and to SaaS, cloud, or data center applications, IT teams can rapidly detect, troubleshoot, and resolve issues that impact the user and customer experience. Consolidating multiple monitoring tools reduces costs while helping you achieve:

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52% faster mean time to resolution for IT issues
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20% fewer work hours lost to IT-related downtime
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End-to-end visibility across your zero trust environment

Get instant answers with ZDX Copilot

Unlock productivity with an advanced AI assistant for all your app, network, and device performance questions.

Benefits

Make work easier for users and IT

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Get end-to-end visibility

Gather metrics from users’ devices, over multiple networks, to apps and services—even those not in your control.

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Reduce help desk tickets

Detect and fix IT issues. with AI-powered root cause analysis, before they affect users.

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Consolidate multiple monitoring tools

Simplify your monitoring stack with a single end-to-end view.

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Turn the lights on in minutes

Simply enable ZDX once you’ve installed Client Connector. There's nothing else to deploy.

Product Details

Monitor user experiences

Understand the digital experience of your apps and services from your users’ point of view.

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Key offerings

User Experience Scoring

Get global views of user satisfaction. Drill down by regions, departments, and users.

Per-User Details

Review each user’s score along with causes of poor experiences using AI.

Precise, Timely Alerts

Get alerts via email, IM, and tools like ServiceNow when anomalies are detected.

Fix performance issues

Instantly expose root causes using AI, and help users get back to work more quickly.

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Key offerings

AI-Powered Root Cause Analysis

Quickly isolate root causes in devices, Wi-Fi, security services, networks, or apps.

AI Assistant—ZDX Copilot

Conduct investigations and drill-downs by asking questions in natural language.

Robust API Integrations

Integrate with ServiceNow or via our API to create tickets and support triage, analysis, and resolution.

Self-Service

Empower end users to fix issues within their control, such as poor Wi-Fi or high resource usage, with AI-powered guidance.

Monitor applications

Monitor apps from user devices and global locations to ensure users get uninterrupted service.

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Key offerings

Application Monitoring

Observe apps running in your data center or cloud in addition to SaaS. Understand page fetch and DNS times.

UCaaS Monitoring

Monitor Microsoft Teams, Zoom, and Webex meeting experiences to identify root causes of poor call quality.

Hosted Monitoring

Monitor availability and performance of apps and services 24/7 from globally distributed locations.

Monitor networks

Maintain visibility across networks—even those not in your control—to support users no matter where they work.

Monitor networks
Key offerings

Proactive Detection

Respond to issues related to ISP, DNS, Wi-Fi, apps, and more across your network and beyond, before users complain.

Hop-by-Hop Network Insights

Track packet loss and latency for each hop, and remotely initiate packet captures for deep network troubleshooting.

ISP Insights

See how ISP issues like blackouts, brownouts, and high latency impact user experience.

Monitor devices

Maintain a complete picture of the devices and software in your organization. Get detailed insights for each device, no matter where it is.

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Key offerings

Device Health Metrics

Instantly access device health metrics for troubleshooting: CPU, memory, disk I/O and Wi-Fi, active processes, and more.

Hardware and Software Inventory

Understand the breadth of devices by manufacturer and models, and software by version and deployment.

Microsoft Device Insights

Review crash statistics and startup times, with factors impacting them, across Microsoft devices.

Get global insights

Review the impact of digital experience initiatives on employee productivity. See trends and seek opportunities to optimize.

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Key offerings

ZDX Data Explorer Reports

Report on performance trends with built-in or custom templates. Combine, correlate, and visualize insights from diverse datasets.

Insights for Regular Reviews

Generate slide decks for cross-functional team meetings. Set goals and take steps to further optimize digital experiences.

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Choose the right Zscaler Digital Experience plan for your needs

Use cases

Empower and enable your entire workforce

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Quickly detect and address user experience issues to keep users productive no matter where they are. Reduce mean time to resolution with AI-powered root cause analysis and insights.

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Get an integrated view of application, network, and device health. Plus, get deep insights into audio, video, and sharing quality of Microsoft Teams, Zoom, and Webex calls.

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Only with ZDX, get end-to-end visibility in zero trust environments to optimize performance and rapidly fix user experience issues affecting productivity.

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Understand the performance and availability of critical apps like Microsoft 365 or Salesforce, and ensure that SaaS vendors meet service level agreements.

Customer Success Stories

Food & Beverage17,000+ employees42+ locations

“[Resolution went from] eight hours, in some cases ... down now to about 15 minutes.”

Jeremy Bauer, Sr. Dir., Information Security, Molson Coors Beverage Company

Telecommunications8,600+ employees50+ locations

“We can pinpoint the root cause 95% of the time.”

Ed DeGrange, Director, Cybersecurity Operations and Programs, Ciena

Insurance45,000+ employees900+ locations

“We can easily fix user issues or network issues.”

Ballard Mattingly, Principal Cybersecurity Engineer, Liberty Mutual Insurance

Entertainment & Hospitality70,000 employees31 resorts

“We rolled out [ZDX] for collaboration and insights ... day one when we start deploying this out, we're seeing that value.”

Stephen Harrison, CISO, MGM Resorts International

Food & Beverage17,000+ employees42+ locations

“[Resolution went from] eight hours, in some cases ... down now to about 15 minutes.”

Jeremy Bauer, Sr. Dir., Information Security, Molson Coors Beverage Company

Telecommunications8,600+ employees50+ locations

“We can pinpoint the root cause 95% of the time.”

Ed DeGrange, Director, Cybersecurity Operations and Programs, Ciena

Insurance45,000+ employees900+ locations

“We can easily fix user issues or network issues.”

Ballard Mattingly, Principal Cybersecurity Engineer, Liberty Mutual Insurance

Entertainment & Hospitality70,000 employees31 resorts

“We rolled out [ZDX] for collaboration and insights ... day one when we start deploying this out, we're seeing that value.”

Stephen Harrison, CISO, MGM Resorts International

Food & Beverage17,000+ employees42+ locations

“[Resolution went from] eight hours, in some cases ... down now to about 15 minutes.”

Jeremy Bauer, Sr. Dir., Information Security, Molson Coors Beverage Company

Telecommunications8,600+ employees50+ locations

“We can pinpoint the root cause 95% of the time.”

Ed DeGrange, Director, Cybersecurity Operations and Programs, Ciena

Insurance45,000+ employees900+ locations

“We can easily fix user issues or network issues.”

Ballard Mattingly, Principal Cybersecurity Engineer, Liberty Mutual Insurance

Entertainment & Hospitality70,000 employees31 resorts

“We rolled out [ZDX] for collaboration and insights ... day one when we start deploying this out, we're seeing that value.”

Stephen Harrison, CISO, MGM Resorts International

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Molson Coors puts great user experiences on tap

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Ciena rapidly detects and solves network performance issues at scale

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Liberty Mutual empowers help desk to resolve issues with ease

mgm international customer success zscaler
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MGM Resorts International wins big on user experience and productivity

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molson-coors-logo-white

Molson Coors puts great user experiences on tap

ciena-zscaler-customer-success-stories
ciena-logo-white

Ciena rapidly detects and solves network performance issues at scale

liberty-mutual-zscaler-customer-success-stories
liberty-mutual-logo-white

Liberty Mutual empowers help desk to resolve issues with ease

mgm international customer success zscaler
mgm international logo white

MGM Resorts International wins big on user experience and productivity

molson-coors-zscaler-customer-success-stories
molson-coors-logo-white

Molson Coors puts great user experiences on tap

ciena-zscaler-customer-success-stories
ciena-logo-white

Ciena rapidly detects and solves network performance issues at scale

liberty-mutual-zscaler-customer-success-stories
liberty-mutual-logo-white

Liberty Mutual empowers help desk to resolve issues with ease

mgm international customer success zscaler
mgm international logo white

MGM Resorts International wins big on user experience and productivity

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Ensure great digital experiences that drive superior business outcomes. Let our experts show you how.