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Introduction to Troubleshooting (EDU-260) - Part 1 of 2
Level 1 support and administrator group
COURSE SUMMARY
This course aims to provide the knowledge required to effectively troubleshoot level one issues. You’ll learn to follow the troubleshooting process and localize, isolate, and diagnose basic issues, as well as get an overview of the fundamental troubleshooting tools, self-help options, and guided assistance from Zscaler.
Learning Outcomes
![Review zscalers troubleshooting processes Review zscalers troubleshooting processes](/_next/image?url=https%3A%2F%2Fwww.zscaler.com%2Fsites%2Fdefault%2Ffiles%2FcolumnsIconsModuleCard%2Freview-zscalers-troubleshooting-processes.png&w=128&q=75)
Review Zscaler's troubleshooting processes
![Explain zscalers troubleshooting tools Explain zscalers troubleshooting tools](/_next/image?url=https%3A%2F%2Fwww.zscaler.com%2Fsites%2Fdefault%2Ffiles%2FcolumnsIconsModuleCard%2Fexplain-zscalers-troubleshooting-tools%2520.png&w=128&q=75)
Explain Zscaler's troubleshooting tools
![Discuss the self help support options offered by zscaler Discuss the self help support options offered by zscaler](/_next/image?url=https%3A%2F%2Fwww.zscaler.com%2Fsites%2Fdefault%2Ffiles%2FcolumnsIconsModuleCard%2Fdiscuss-the-self-help-support-options-offered-by-zscaler.png&w=128&q=75)
Discuss the self-help support options offered by Zscaler
![Identify how to get the help you need](/_next/image?url=https%3A%2F%2Fwww.zscaler.com%2Fsites%2Fdefault%2Ffiles%2FcolumnsIconsModuleCard%2Fidentify-how-to-get-the-help-you-need.png&w=128&q=75)
Identify how to get the help you need
![Recognise Zscaler's customer support services and touch points Recognize Zscaler's customer support services and touch points](/_next/image?url=https%3A%2F%2Fwww.zscaler.com%2Fsites%2Fdefault%2Ffiles%2FcolumnsIconsModuleCard%2Frecognise-zscalers-customer-support-services-and-touch-points.png&w=128&q=75)
Recognize Zscaler customer support services and touch points
Get Certified
![Zscaler customers certification Zscaler customers certification](/_next/image?url=https%3A%2F%2Fwww.zscaler.com%2Fsites%2Fdefault%2Ffiles%2FsolutionCard%2Fzscaler-customers-certification_2.jpg&w=1920&q=75)
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Customers
![Zscaler partners certification Zscaler partners certification](/_next/image?url=https%3A%2F%2Fwww.zscaler.com%2Fsites%2Fdefault%2Ffiles%2FsolutionCard%2Fzscaler-partners-certification_2.jpg&w=1920&q=75)
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Partners
![Zscaler public sector certification Zscaler public sector certification](/_next/image?url=https%3A%2F%2Fwww.zscaler.com%2Fsites%2Fdefault%2Ffiles%2FsolutionCard%2Fzscaler-public-sector-certification%2520%25281%2529.jpg&w=1920&q=75)
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