Sector: Telecommunications
Employees: 6,000+
Revenue: $3.53 billion
HQ: Hanover
About the Company
Craig Williams
We approached transformation at our growing company by rethinking the entire IT infrastructure so that our employees could work anywhere, anytime, on any device.
Craig's Transformation journey
Craig Williams has a mission to make IT a competitive advantage to Ciena. This means getting employees what they need to be successful for the purpose of what they were hired to do. IT has enabled a work-from-anywhere culture, a cloud-first environment for all applications and tools, and a rich collaboration toolset that makes the world feel smaller. This focus on digital transformation has created a consistent user experience, faster collaboration, and improved analytics for business decision-making. Now that transformation foundations are set, the team is focused on business process re-engineering programs meant to quicken critical business decisions and go-to-market strategies.
LESSONS LEARNED
Talent is Ciena’s #1 operating priority. It’s not just about hiring, developing, and retaining talent. It’s about the types of people Ciena employs. Craig refers to them as PHDs- people with Passion, Heart, and Drive.
PHDs take risks, are never satisfied, and challenge each other—all critical attributes in digital transformation.