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Support |
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Zscaler delivers the highest level of technical support based on industry-best practices and our highly skilled support team. Our support is provided through a variety of means around the clock and around the world to our global customers and partners.
Our dedicated Customer Support Engineers provide personalized assistance to ensure that our customers are getting the most of our service. Our support engineers have a thorough understanding of our services. We have a structured escalation process which ensures that the appropriate Customer Support Engineers are assigned to handle and resolve issues efficiently and effectively. |
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| Here’s what you can expect: |
- Our support is delivered by a team of Support Engineers, who have significant experience in networking and security.
- Our Support Engineers work closely with our Data Center Operations Team as well as Software and Hardware Engineers to ensure rapid response and resolution.
- Standard telephone support is provided from 8am to 7pm EST, with paging service covering remaining times.
- Optional Platinum support (24x7) is available for customers that require round-the-clock support resources.
- Online training is available for customers to provide them in-depth knowledge of making the most of our security service.
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| Submit Cases Online |
| Facility to submit questions or issues is a single click away from our customers. When you login to use our service, click on Support link on the upper right to submit your cases or questions. |
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| Frequently Asked Questions |
| Find answers to most commonly asked questions |
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| Knowledge Base |
| Our knowledge base is growing. You can take advantage of knowledge base being compiled by our engineers |
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| To contact our support resources, please contact us at: |
USA: 1.866-902-7811
Email: support@zscaler.com |
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